Students Grievance Redressal Committee

Student LifeStudents Grievance
Redressal Committee

The Student Grievance Redressal Committee at KMCT College of Nursing is dedicated to ensuring a fair, transparent, and supportive environment for all students and faculty members. The committee provides a platform for students and faculty to voice their concerns, complaints, and grievances regarding academic, administrative, or personal matters. With a focus on prompt resolution, the committee works to address issues in a timely and impartial manner, ensuring the well-being and academic success of students. By fostering open communication and maintaining a positive campus atmosphere, the committee upholds the college's commitment to student satisfaction and support.

Objectives

  • Provide a Platform :

    Offer an accessible and confidential space for students, faculty, and staff to voice their concerns.

  • Timely Resolution :

    Ensure grievances are addressed and resolved quickly and fairly.

  • Promote Fairness :

    Uphold fairness and impartiality in resolving issues.

  • Maintain a Positive Environment :

    Address concerns to foster a healthy academic atmosphere.

  • Encourage Transparency :

    Keep all parties informed about the grievance process and outcome.

  • Enhance Satisfaction :

    Improve overall satisfaction by resolving issues effectively.

Students' Grievance Procedure

At National College of Pharmacy, the grievance redressal procedure is designed to address concerns effectively and fairly. When a grievance is raised, it can be submitted through the online grievance portal or directly to the Grievance Redressal Committee. Once a grievance is received, the committee acknowledges the issue and initiates an investigation by gathering relevant information and consulting the involved parties. After thoroughly reviewing the matter, the committee takes appropriate action to resolve the grievance in a timely and impartial manner. The complainant is then informed of the resolution, and any necessary corrective actions are communicated. Finally, feedback is sought from the complainant to ensure satisfaction with the resolution, and the grievance is formally closed once all actions have been completed. This process ensures that all grievances are handled with transparency, fairness, and efficiency.

  • The department GRC constitutes the head of the department and a senior teacher and the concerned class teacher. In case the complaint is made by a female student a female teacher should also be part of the DGRC. The department should maintain a record of the complaints received (forwarded from Level I if unresolved), complaints resolved and complaints forwarded to GRC-STC.

It is advised that if possible the problem solving should be given first priority and should be resolved immediately or at least within 3 days.Matters which have deadlines should be given highest priority, lest a student loses out on an opportunity due to the delay.

  • The department GRC constitutes the head of the department and a senior teacher and the concerned class teacher. In case the complaint is made by a female student a female teacher should also be part of the DGRC. The department should maintain a record of the complaints received (forwarded from Level I if unresolved), complaints resolved and complaints forwarded to GRC-STC.

It is advised that if possible the problem solving should be given first priority and should be resolved immediately or at least within 3 days.Matters which have deadlines should be given highest priority, lest a student loses out on an opportunity due to the delay.

Grievances Of Extraordinary Nature

  • In case of grievances against any member of the cell, that person will be excluded during the deliberations
  • The quorum for the cell in case of grievances against the Deans, Vice Principals, Principals or Management representatives will include all the members of the cell. Reports on complaints against the Deans, Vice Principal will be handed over to the Principal and against the Principal will be handed over to the Executive Manager.

Committee Members

Sl No. Name Designation Department
1 Dr. Aria Lane HOD PHARMACEUTICAL CHEMISTRY Department of Pharmaceutical Chemistry